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Here’s what we can learn from these ushers on how to leverage and flex the 4 communication styles.

The goal of my sessions was to help the ushers master the skill of how work with the4 communication styles under pressure in order to provide patrons with the world-class experience that they expect at the theater. Thus, time is short and the stakes are high! When a patron complains about a seat mix-up or long lines at intermission, ushers need to be flexible with changing circumstances and follow established protocols to deal with illness or other emergencies that may arise. Working in the theater as an usher entails seating a large number of patrons quickly and efficiently and in such a way that patrons enjoy the experience of being in the theater. In fact, when I was 17, I applied to be an usher at the New York State Theater just so that I could go to the ballet every night! I didn’t get the job but my enthusiasm for the ballet never died. It was a thrill for me to be at the theater because I have been a balletomane since high school.

Koch Theater at Lincoln Center on how to leverage and flex the 4 communication styles for world-class customer service. This past week, I led two sessions with the management team and the ushers at the David H.

Driver amiable analytical expressive test printable